FAQ

Last Updated: August 2026

Find answers to the most commonly asked questions about ordering, shipping, sizing, returns, and our leather products.

What type of leather do you use?

We use premium full-grain leather, carefully selected for its durability, natural character, and timeless appearance. Every piece develops a unique patina with use, making it even more beautiful over time.

Are your products made from genuine leather?

Yes. Every InspiracionX product is crafted from genuine premium leather. Natural variations in grain, texture, and color are part of the leather's authenticity and are not considered defects.

Do you ship internationally?

Yes. We offer Free Worldwide Shipping to most countries using trusted international courier partners.

How long will my order take?

Processing times depend on the product.

Ready-to-Ship Items: 1–3 Business Days
Standard Products: 5–10 Business Days
Custom Orders: 2–4 Weeks

After dispatch, delivery usually takes 3–7 business days depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can follow your shipment in real time.

Do you offer custom or personalized products?

Yes. We offer custom-made leather products for customers looking for personalized designs, sizes, colors, or branding. Please visit our Custom Orders page or contact our team for assistance.

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase. Once production has started or the order has been shipped, cancellations are no longer possible.

What is your return policy?

Eligible products may be returned or exchanged within 30 days of delivery. Returned items must be unused, in their original condition, and include all original packaging.

Please visit our Returns & Refunds page for complete details.

Are custom-made products refundable?

No. Because custom products are made specifically to your requirements, they are not eligible for refunds. If there is a manufacturing issue, our team will work with you to provide a suitable solution.

Do I have to pay customs duties or import taxes?

For many destinations, duties and taxes are included through our Delivered Duty Paid (DDP) shipping service whenever available. If additional customs charges arise, please contact our support team before making any payment.

How do I choose the correct size?

Please refer to our Size Guide before placing your order. If you're unsure about sizing, our customer support team will gladly assist you.

How should I care for my leather product?

Store your leather product in a cool, dry place away from direct sunlight. Clean it with a soft cloth and use a quality leather conditioner occasionally to maintain its appearance.

Will my leather product look exactly like the photos?

Because full-grain leather is a natural material, every product has its own unique grain, texture, and markings. Slight variations are a sign of genuine leather and make each piece one of a kind.